Help & FAQs

Pentland Connect is our online catalogue/portal for Pentland customers to view & place their orders online.

Please see our Video below

There are many benefits of using Pentland Connect including…
• 24/7 ordering
• Live stock availability & pricing
• Online catalogue
• Downloadable imagery
• Quicker ordering process
• Enhanced order visibility
• Making it easier to trade with multiple Pentland brands
• Full visibility of your account including financial status

If you haven’t already got an account set up on Pentland Connect please get in touch usinghttps://pentlandconnect.com/login/registerForAccessor simply press the request for access button onhttps://pentlandconnect.com/login& fill in our simple form and a member of our team will be able to set up your account details

Please enter your six digit account number on the form (i.e 123456) as this will help the team set up your account more quickly

Please see the user guide for more details.

Pentland Connect User Guide

Yes absolutely just fill in a new ‘Request For Access’ form for each user you need an account setting up for and we will set up logins for each user and send over the details.

https://pentlandconnect.com/login/registerForAccess

The main difference between these roles is managers will have access to an account summary and invoice data whilst the standard roles do not.

Accessing the site for the first time is really easy.

Simply visithttps://pentlandconnect.com/loginon Google Chrome.

Enter your email address and password & hit login.

If you don’t remember your password simply hit “forgot your password” and get instructions on how to reset this sent to your registered email address.

Any problems logging in then please contact us (details at the bottom of the page).

Please see the user guide for more details.

Pentland Connect User Guide

Please see our Video below

Always make sure that you use Google Chrome when accessing Pentland Connect as other browsers may affect performance on site.

Please see our new user guide link below which give you further detail on how to use the site for the first time.

Pentland Connect User Guide

If you are a European Endura customer you may also be interested in the following guides

Please also see our training videos below

If you are struggling to log in to Pentland Connect it is best to click “Forgot your password” on the homepage screen after a couple of failed login attempts where you will be prompted to enter your registered email address and instructions on how to reset your password will be sent. You will only get 5 attempts to login before your account will become locked & a password reset will be required.

Please make sure you have your own account and do not share logins with other users as this may also stop you from logging in successfully on Pentland Connect.

If resetting your password doesn’t work then please contact us (details at the bottom of the page) explaining the issue and a member of the team will look into this and come back to you as soon as possible.

Please see the user guide for more details.

Pentland Connect User Guide

Please also see our video below

If you have forgotten your password for Pentland Connect it is best to click “Forgot your password” on the homepage screen where you will be prompted to enter your registered email address and instructions on how to reset your password will be sent. You will only get 5 attempts to login before your account will become locked & a password reset will be required.

Please make sure you have your own account and do not share logins with other users as this may also stop you from logging in successfully on Pentland Connect.

If resetting your password doesn’t work or your account becomes locked then Contact us (details at the bottom of the page) explaining the issue and a member of the team will look into this and come back to you as soon as possible.

Please see the user guide for more details.



Pentland Connect User Guide

Please also see our video below

Accessing the site for the first time is really easy.

Simply visithttps://pentlandconnect.com/loginon Google Chrome.

Enter your email address and password & hit login.

If you don’t remember your password simply hit “forgot your password” and get instructions on how to reset this sent to your registered email address.

Any problems logging in then please contact us (details at the bottom of the page)

Please see the user guide for more details.

Pentland Connect User Guide

Please also see our video below

Please check the calendar on the basket page on site. The earliest date available will indicate the SLA.On the order confirmation email you receive you will also see the estimated delivery date of your order too.

The order history on Pentland Connect will show all orders that have been placed including historical orders and those not placed through the portal.

Your order on Pentland Connect will fall under one of the following statuses:

• Open- The order has been accepted but no delivery date has been scheduled yet
• On Hold- You will not receive your order until you contact [email protected] to get your order released
• On Pick- The order is in the warehouse and being picked by a warehouse operative
• Invoiced- The order has been fully invoiced and delivery tracking data is available

• Cancelled- The order has been cancelled

Please also see our video below

Account users- if you have a credit limit with us, you will be able to place orders up to that value and make a payment after your order has been received

Proforma Users- you have a prepaid account with us so when you place an order from the portal, you will pay on checkout and you will receive the order where possible on your requested delivery date

The level of detail on orders will vary in order history. If the order was placed on the portal then more detail will be visible to you than if this was placed offline through the Customer Operations team.

If you are struggling to complete your order please raise a support ticket or contact us (details can be found at the bottom of the page). A support ticket can be raised under the MY ACCOUNT tab on site. Please provide as much detail as possible on the issue and a member of the team will be able to log in remotely to assist you to complete the transaction.

Please see the user guide for more details on orders and order history

Pentland Connect User Guide

We have two methods to make a quick order through the site.

a. INPUT BARCODE- Do you already have the EAN/UPC/Barcode? Select the “Quick Order” tab under my account and select “INPUT BARCODE”. Here you can add or import the products directly to the basket. Add up to 25 valid EAN codes /UPC / BARCODES with your required quantity and click add to basket. All the products will be added directly to your cart.

b. UPLOAD ORDER FILE-Select the “Quick Order” tab under my account and select UPLOAD ORDER FILE. A sample upload template is already available over there. List down your Product EANs and quantities in that CSV file in the [EAN, Quantity] format with a maximum file size of 10 KB. Upload your file and check the “Saved Basket”. From “Saved Basket”, You can always restore it as an active basket.

If you have a special instruction, please add the items to checkout and then raise a support ticket which can be found on the basket page. In your request detail the special instruction and a member of the team will come back to you as soon as possible with next steps

If you are eligible for stock rotation you can gain access to the console under my account. A stock rotation support and FAQ page is also available there

Forward orders can be viewed on the forward orders page under my account

You are not able to make any changes to your address yourself on site.

You will need to raise a support ticket or contact us (details can be found at the bottom of the page)if you want to add a new address/change your address or amend your billing address. A support ticket can be raised under the MY ACCOUNT tab on site or a link found at the bottom of the FAQ page.

Write a brief summary detailing the address changes required and a member of the team will amend this for you as soon as possible.

You are able to amend your email address or name on site

Select the MY ACCOUNT tab on the top right of the screen and select either Email address to change or amend your email address or Personal details to change or amend your name.

You will need to raise a support ticket or contact us (details can be found at the bottom of the page)if you want to add a new brand to your account. A support ticket can be raised under the MY ACCOUNT tab on site.

If pricing is incorrect on the portal you will need to raise a support ticket or contact us (details can be found at the bottom of the page). A support ticket can be raised under the MY ACCOUNT tab on site or a link found at the bottom of the FAQ page. Write a brief summary that the pricing on your account is incorrect and if possible, provide examples of the brand & products where pricing is showing incorrectly so the team can investigate and resolve as quickly as possible for you.

Firstly check that the pricing is enabled on the portal by going into the My Account tab and select SHOW/HIDE prices. Make sure that SHOW is selected

If pricing is still missing on the site then it is possible that your account is under credit block. Please settle any outstanding balances & contact[email protected]to ask for any credit blocks to be removed.

If the account is not credit blocked then please Contact us (details can be found at the bottom of the page) or raise a support ticket and a member of the team will investigate and come back to you as soon as possible. A support ticket can be raised under the MY ACCOUNT tab on site or a link found at the bottom of the FAQ page

Yes, you are able to do this. If you go onto the MY ACCOUNT tab on the top right of the screen and select SHOW/HIDE Prices. This will enable you to turn prices on or off on the site.

MSRP is not available on individual products but please contact your commercial sales rep to get the latest price list for the season with this detail

To check if a product is due to come back in stock simply select the product on site, press proceed to order form and on the top right there will be a button called “Show Future Availability”. If you click this button it will show you the quantities and dates that future deliveries will be available

Please see the user guide for more details

Pentland Connect User Guide

Please see our video below

There are three ways to search on site…

• Product Code (I.e 421029BP5). Searching product codes will only work if they are all capital letters and all dashes and spaces are removed
• EAN Numbers/UPC Code (i.e 5054773089583)
• Product Descriptions (Men’s RG Alpha). Searching descriptions can be mixed case but please note that descriptions may not always match the catalogue exactly


Please see the user guide for more details

Pentland Connect User Guide

Please see our video below

We do have quick-order functionality on site.

a. INPUT BARCODE- Do you already have the EAN/UPC/Barcode? Select the “Quick Order” tab under my account and select “INPUT BARCODE”. Here you can add or import the products directly to the basket. Add up to 25 valid EAN codes /UPC / BARCODES with your required quantity and click add to basket. All the products will be added directly to your cart.

b. UPLOAD ORDER FILE-Select the “Quick Order” tab under my account and select UPLOAD ORDER FILE. A sample upload template is already available over there. List down your Product EANs and quantities in that CSV file in the [EAN, Quantity] format with a maximum file size of 10 KB. Upload your file and check the “Saved Basket”. From “Saved Basket”, You can always restore it as an active basket.

When browsing products and you only want to see products that are currently in stock there is a filter on the left hand side of the screen called “In Stock”. By clicking this filter it will only show products that are in stock at the moment.

Please see the user guide for more details

Pentland Connect User Guide

Pentland Connect only offers standard clearance orders. For any special deals please contact your commercial sales rep to discuss further

Manager accounts have access to an account summary & invoice data which can be viewed by clicking on “My Account” tab on the top right of the screen and then clicking on Invoices/credits under “My Company”

Please see the user guide for more details.

Pentland Connect User Guide

Please see our video below

If your account is under credit block then you won’t be able to see any stock or pricing information or place an order through Pentland Connect until the credit block is removed. Please settle any outstanding balances & contact[email protected]to ask for any credit blocks to be removed.

If you are under credit block and have managed to still place your order you will receive an order acknowledgement email but the order will not feed into our system to be processed until the account block is removed. To receive your order please settle any outstanding balances & contact[email protected]to ask for any credit blocks to be removed.

Currently you cannot make payments through the site. If you need to pay an outstanding balance please contact the credit team on[email protected]

Under “My Account” customers that are enabled can see Invoices/credit button to check their available credit balance on the site. If you cannot see this option please raise a support ticket and a member of the team will review if this can be added

If you need to get more imagery or content for products you can do this by visiting brand portal which can be found by selecting “MY ACCOUNT” and brand portal.

Please see the user guide for more details.

Pentland Connect User Guide

This is possible when viewing products or at the basket screen on site. Simply press the button “DOWNLOAD PRODUCT DETAILS” which will download the selected product information & can then be viewed in an excel file including product descriptions, EAN(UPC), materials, price and quantity.

Please see the user guide for more details.

Pentland Connect User Guide

If you need to get more imagery or content for products you can do this by visiting brand portal which can be found by selecting “MY ACCOUNT” and brand portal.

Further instructions on how to use brand portal contact us (details can be found at the bottom of this page).

Pentland Connect User Guide

We have season brand documents available for download for each brand you have access to under my account & brand resources

Price lists will only be available through your commercial sales rep

The recommended number of products at size level that can be added to the basket should be 100 items or less.If you add more than 100 items you may experience slower performance on site.

If you are trying to place orders with more than 100 items it is recommended to split this into multiple orders and checkout each one individually.

The number of products at size level that can be added to the basket is 100 or less. If you add more than this the time to process your order may be effected. In rare cases when the basket size is incredibly large the site may time out.

If you are trying to place orders with more than 100 items it is recommended to split this into multiple orders and checkout each one individually.

Please reach out to your sales rep for more information.

The recommended number of products at size level that can be added to the excel upload should be 100 items or less. If you add more than 100 items you may experience slower performance on site.

It is recommended to only add 100 size level SKUs to your order with each upload & if you have more than 100 then you will need to create multiple excel templates and load in batches