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Company Information

Pentland Brands Limited
Company Registration Number: 09820760
Company Registration Address: 8 Manchester Square, London, W1U 3PH, UK
V.A.T Registration Number: GB 231 0451 211
Registered in England


Legal Notice:

BERGHAUS and the Coloured Block Device are registered trade marks owned by Berghaus Limited

BOXFRESH and the Teardrop Device are registered trade marks owned by Boxfresh International Limited

BUTTERFLY TWIST is a registered trade mark owned by Siena Black Limited

CANTERBURY and the CCC Device are registered trade marks owned by Canterbury Limited

ELLESSE and the Semipalla Device are registered trade marks owned by and used under licence from Ellesse International Spa

ENDURA and the Arrow Logo Device are registered trade marks owned by Endura Limited

HEIDI KLEIN and the Tree Device are registered trade marks owned by Heidi Klein Limited

HUNTER is a registered trade mark owned by Hunter Boot Limited

KangaROOS and the KangaROOS Device are registered trade marks owned by and used under licence from Asco Group Limited

KICKERS is a registered trade mark owned and used under licence from Kickers International B.V.

LACOSTE and the Alligator Device are registered trade marks owned by and used under licence from Lacoste SA

MITRE, the M Device, the Delta Device and the Comet Device are registered trade marks owned by Mitre Sports International Limited

RED OR DEAD and the R Device are registered trade marks owned by Red or Dead Limited

SEAVEES is the registered trade mark owned by Seavees Inc

SPEEDO and the Arrow Device are registered trade marks owned and used under licence from Speedo Holdings B.V.

TED BAKER is a registered trade mark owned and used under licence from Ted Baker Limited

TRACKSMITH and the Hare Device are registered trade marks owned by the Tracksmith Corporation


Terms & Conditions

This website is brought to you by Pentland Brands Limited (“Pentland Brands”), and all rights, including copyright, in the content of these Pentland Brands web pages are owned and controlled by Pentland Brands.

If you have any comments or queries relating to this website, please contact us at info@pentland.com

You (“the User”) are invited to use the Pentland Brands Website (“the Website”) on the basis of the terms and conditions of use set out below.


Terms of Use

  • By entering the Website and using the Features you are deemed to have read and accepted these Term of Use. If you do not accept these Term of Use or any part of them, you should not enter or use the Website.
  • Pentland Brands may modify these Terms of Use from time to time. Your continued use of this Website following such change demonstrates your agreement to be bound by the modified Terms of Use.

The Features

The Website currently makes the following features available to the User Text Messaging, e-postcards, video clips, downloading of screensavers, desktops and soundsets (“the Features”).


Registration

  • Before using the Features, the User must register with Pentland Brands by submitting the Registration Form. Upon registration, Pentland Brands will issue each User with a unique password. This password allows the User to access the Features.
  • The User is solely responsible for maintaining the security and confidentiality of the password and must not reveal it to any unauthorised third party.
  • If the password is lost or becomes known to an unauthorised third party, the User must notify the Moderator as soon as possible. Pentland Brands will disable the original password and issue a replacement.

Misuse of Features

  • In providing the Text Messaging and e-Postcard Features, Pentland Brands’ role is limited to enabling the relevant communications to take place. Pentland Brands does not monitor material disseminated by Users through these features. Pentland Brands does not monitor or confirm the identity or age of the User.
  • The User agrees to use the Feature in good faith and in the spirit in which it is made available to Users and in particular the User agrees:
    • not to send or resend any content which is obscene or vulgar, offensive, abusive, harmful, threatening, libellous, defamatory, invasive of another’s privacy, racially or ethically or religiously insulting or otherwise unlawful; and
    • not to use the Feature for any purpose that is illegal or which is or may be damaging to the rights or interests of any User or other party.
    • If the User or any other party has any issues or concerns with the content of any communications generated via the Website, they should contact the Moderator as soon as possible.
    • In the event that Pentland Brands is informed or has any reason to believe that the Feature is being used by a User other than in accordance with these Terms, Pentland Brands may in its sole discretion suspend or permanently prevent access by the User to the Feature and shall have no liability to the User whatsoever in such event.

Website Content – Accuracy and Permitted Use

  • Pentland Brands makes every effort to ensure that the content of the Website is accurate and up-to-date, but Pentland Brands does not offer any warranties (whether express, implied or otherwise) as to the reliability, accuracy or completeness of the information appearing on the Website.
  • Pentland Brands may remove material or Features from the Website at its own discretion and without any notice.
  • You are permitted to use the material which is displayed on the Website from time to time only as expressly authorised by Pentland Brands.
  • his website is intended to provide information relating to Pentland Brands products and is designed for personal, non-commercial use only.
  • Users may not use this Website, or any of the material appearing on the Website from time to time to further any commercial purpose, including (but not limited to) advertising or to promote or encourage traffic to any other website.

Intellectual Property Rights

  • You acknowledge and agree that all copyright, rights in data, databases, trade marks, names, images, logos and other intellectual property rights in the Website content, software and all HTML and other code involved in this Website (“Intellectual Property Rights”), shall remain at all times vested in Pentland Brands and is protected by copyright and other laws and international treaty provisions.
  • Users may not, other than in accordance with these Terms, modify, copy, distribute, transmit, display, redistribute, reproduce, publish, license, show or play in public, download, commercially exploit, create derivative works from, transfer, or sell in whole or in part, the Website or any of the Intellectual Property Rights relating thereto, without first obtaining written permission from Pentland Brands to do so.
  • All trade marks appearing on the Website are owned by Pentland Brands or our affiliates and nothing contained in this Website shall be construed as conferring by implication or otherwise any licence or right to use any of the Intellectual Property Rights displayed or subsisting on or in this Website other than in accordance with these Terms.

Limitation of Liability

  • The internet is by its nature an unreliable medium. Consequently, you accept that this Website is offered on an “as is” and “as available” basis.
  • While Pentland Brands takes all reasonable steps to ensure that the Website is properly functioning at all times, Pentland Brands does not warrant that this Website will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that this Website or the server that makes it available are free of software viruses or bugs or other defects.
  • Pentland Brands has no control over, and disclaims all responsibility for, any content you encounter, or events which may occur as a result of your use of the Features and Pentland Brands shall not be liable for any damages or other losses of any type whatsoever incurred by you as a result of your use of the Website or the Features.
  • Pentland Brands does not exclude liability for death or personal injury. However, by accepting these Terms of Use, you accept that Pentland Brands cannot be liable to you for any loss or damage you suffer as a result of visiting this Website or making use of the Features or information available on the Website. You must take you own precautions (including but not limited to installing adequate protective measures to guard against software viruses and ensuring that you retain up-to-date copies of all data) to protect yourself against loss or damage.

Governing Law

  • These terms and your use of this Website shall be governed by and construed in accordance with English law.
  • By accepting these Terms and using the Website or the Features, you accept that any dispute under these Terms or arising out of use of this Website shall be subject to the exclusive jurisdiction of the English courts and by using this Website you hereby submit to the jurisdiction of such courts for such purposes and waive any and all objections to jurisdiction or venue in such courts.
  • This Website is not intended for use of access by any person or company in any jurisdiction other than England and Wales. Those who choose to use or access this Website from other jurisdictions do so at their own risk and on their own initiative and are responsible for compliance with local laws, to the extent any local laws are applicable.

What do I agree to by entering the Website?

You are invited to use the Website on the basis of these Terms and Conditions.

By entering the Website and using its Features (as defined below) you are deemed to have read and accepted these Terms and Conditions. If you do not accept these Terms and Conditions or any part of them, you should not enter or use the Website.

Pentland Brands may modify or update these Terms and Conditions from time to time. If you continue to use this Website after any changes, this means you agree to be bound by the modified Terms and Conditions.

If we do make a change to the Terms and Conditions we will post it at the top of this page, together with the date of the change, so you can easily find it.

These Terms and Conditions regarding your use of the Website constitute a legally binding agreement between you and Pentland Brands.

These Terms and Conditions will remain in full force and effect as long as you are a user of the Website and in the event of termination of any membership, service or feature, you will still be bound by your obligations under these Terms and Conditions and any additional terms or rules featured in the Website, including any indemnities, warranties and limitations of liability.

We reserve the right to refuse access to the Website, terminate accounts and to remove or edit content at our sole discretion.


Registration

We may require you to have a unique user name and password combination in order to access and use certain features or functions of the Website and may also, from time to time, provide you with additional codes or passwords necessary to access and use certain features or functions of the Website. As part of the registration process for the feature or function, you will choose a user name and password (or we may assign an initial password which we will give you the option to change). Your user name and password are personal to you and you may not allow any others to use your user name or password under any circumstances. We are not liable for any harm caused or related to the theft or misappropriation of your user name or password, disclosure of your user name or password, or your authorization of anyone else to use your user name or password. You agree to immediately notify us if you become aware of or believe there is or may have been any unauthorized use of (or activity using) your user name or password or any other need to deactivate your user name or password due to security concerns.


The Products

The Website offers branded products for sale to you in accordance with the Agreement we have in place with you (the “Products”). Any purchases made by you are subject to our Business Terms and Conditions of Sale.


Permitted Use of the Website

You agree to use the Features in this Website in good faith and in the spirit in which they are made available to you. In particular you must not:

  • upload, send or resend any content which is obscene or vulgar, offensive, abusive, harmful, threatening, libellous, defamatory, invasive of another's privacy, racially or ethically or religiously insulting or otherwise unlawful; or is in breach of copyright, trade mark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of, or contains, software viruses, commercial solicitation, chain letters, mass mailings or any 'spam';
  • use the Website, including the Features, for any fraudulent purposes or in connection with a criminal offence or other illegal activity, or that which is or may be damaging to the rights or interests of any other user of the Website or other party;
  • use the Website in any way that breaches any applicable local, national or international law or regulation;
  • send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards;
  • transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam);
  • knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware;

You also agree:

  • Not to reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of our terms of Website use;
  • Not to access without authority, interfere with, damage or disrupt;
  • any part of our site;
  • any equipment or network on which our site is stored;
  • any software used in the provision of our site; or
  • any equipment or network or software owned or used by any third party.

If you or any other party has any issues or concerns with the content of any communications generated via the Website, you should contact the website moderator as soon as possible at the address shown above.

This Website is provided on an “as is” and “as available” basis. Pentland Brands makes no representations or warranties of any kind, express or implied, as to the operation of this Website or the information, content, materials, or products included on this Website. It is expressly agreed by you that your use of this Website is at your sole risk. If Pentland Brands is informed or has any reason to believe that any of the Features on our Website are being used by a user other than in accordance with these Terms and Conditions, Pentland Brands reserves the right to suspend or permanently prevent access by that user to the Features and shall have no liability to the user whatsoever in such event.


Sending Us Material

Whenever you make use of a feature that allows you to upload material such as ideas, opinions, suggestions, mini-polls, surveys, videos, pictures or anything else (the “Material”) to our site, you must comply with the content standards set out in our Permitted Use policy as set out in paragraph 4 above. You warrant that any such contribution does comply with those standards, and you indemnify us for any breach of that warranty.

Any material you upload to our site will be considered non-confidential and non-proprietary, and we have the right to use, copy, create derivative works from, distribute and disclose to third parties any such material for any purpose. By submitting Material to this Website you warrant that you have the right to make it available to Pentland Brands the Material is not defamatory and the Material does not infringe any law or rights or interests of any third party in any country of the world, in particular that the Material does not plagiarise or infringe on the rights of third parties including copyright, trade mark, trade secret, privacy, personal publicity or proprietary rights in accordance with our Permitted Use policy as set out in paragraph 4 above. We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.

We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by you or any other user of our site.

We have the right to remove any material or posting you make on our site if, in our opinion, such material does not comply with the content standards set out in our Permitted Use policy as set out in paragraph 4 above.

You agree to indemnify Pentland Brands against all legal fees, damages and other expenses that may be incurred by Pentland Brands as a result of your breach of the above warranty. You also agree to waive any moral rights in the Material for the purposes of its submission to and publication on the Website and the other purposes specified above.

Please also refer to our promotional Terms and Conditions for any special terms which apply to competition entries.


Licence for Website Access

Pentland Brands grants you a limited licence to access and make use of this Website. The licence does not allow you to download (other than where specifically indicated or for the purpose of page caching) or modify it, or any portion of it, except with our express written consent. For the avoidance of doubt, you may download imagery and product lists in accordance with the terms of the agreement we have in place with you.

This licence does not include any resale or commercial use of this Website or its contents; any derivative use of this Website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.


Website Content – Accuracy and Permitted Use

RELIANCE ON INFORMATION POSTED

Pentland Brands makes every effort to ensure that the content of the Website is accurate and up-to-date, but Pentland Brands does not offer any warranties (whether express, implied or otherwise) as to the reliability, accuracy or completeness of the information appearing on the Website. Pentland Brands disclaims all liability and responsibility arising from any reliance placed upon the content of the Website by any visitor to the Website, or by anyone who may be informed of any of the contents of the Website.

Pentland Brands does not verify, endorse, or have any responsibility for any third party websites, their business practices, or any goods or services associated with or obtained in connection with any such website which is linked to or from this website. For the avoidance of doubt, Pentland Brands is not responsible for the content in any such third party website.

SUSPENSION AND TERMINATION

We will determine, in our discretion, whether there has been a breach of our permitted use policy through your use of our site. When a breach of this policy has occurred, we may take such action as we deem appropriate.

Failure to comply with our permitted use policy constitutes a material breach of the terms of use upon which you are permitted to use our site, and may result in our taking all or any of the following actions:

  • Immediate, temporary or permanent withdrawal of your right to use our site.
  • Immediate, temporary or permanent removal of any posting or material uploaded by you to our site.
  • Issue of a warning to you.
  • Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.
  • Further legal action against you.
  • Disclosure of such information to law enforcement authorities as we reasonably feel is necessary. We exclude liability for actions taken in response to breaches of this acceptable use policy. The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.

TRANSACTIONS CONCLUDED THROUGH OUR SITE

Contracts for the supply of goods formed through our site or as a result of visits made by you are governed by our Business Terms and Conditions of Sale.

CHANGES TO THE PERMITTED USE POLICY

We may revise our permitted use policy at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you. Some of the provisions contained in this acceptable use policy may also be superseded by provisions or notices published elsewhere on our site.


Intellectual Property Rights

You acknowledge and agree that all copyright, rights in data, databases, trade marks, names, images, designs, logos and other intellectual property rights in the Website software, content, compilation of such content included on the Website such as text, graphics, logos, button icons and images, and all HTML and other code involved in this Website (“Intellectual Property Rights”), shall remain at all times vested in Pentland Brands or its subsidiaries, its affiliates or its content suppliers and that these are protected by UK, European and International copyright and database right laws other laws and international treaty provisions.

You may not, other than in accordance with these Terms and Conditions, modify, copy, distribute, transmit, display, redistribute, transfer, or sell in whole or in part, the Website or any of the Intellectual Property Rights relating thereto, or use any logo or trade mark which is featured on the Website or other proprietary graphic or trade mark as part of the link without our express written consent. You may not frame or use similar techniques to enclose any trade mark, logo, or other proprietary information (including images, text, page layout, or form) of Pentland Brands and its affiliates. You may not use any meta tags or any other 'hidden text' utilising Pentland Brands or its affiliates' names or trade marks. Any unauthorised use shall terminate the permission or license granted by Pentland Brands.

All trade marks appearing on the Website are used by Pentland Brands with permission from the relevant trade mark owners. Nothing contained in this Website shall be construed as conferring by implication or otherwise any licence or right to use any of the Intellectual Property Rights displayed or subsisting on or in this Website other than in accordance with these Terms and Conditions.


Viruses, Hacking and Other Offences

You must not misuse the Website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Website, the server on which the Website is stored or any server, computer or database connected to the Website. You must not attack the Website via a denial-of-service attack or a distributed denial-of service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Website will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Website or to your downloading of any material posted on it, or on any website linked to it.


Disclaimer and Limitation of Liability

The Internet is by its nature an unreliable medium. Consequently, you accept that this Website is offered on an “as is” and “as available” basis.

We will do our utmost to ensure uninterrupted availability of the Website and that transmissions will be without errors. However, due to the nature of the Internet, this cannot be guaranteed. Your access to the Website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.

While Pentland Brands takes all reasonable steps to ensure that the Website is accurate and up-to-date, and properly functioning at all times, Pentland Brands does not offer any representations or warranties of any kind (whether express, implied or otherwise) as to the reliability, accuracy or completeness of the Website; the information, content, materials, or products included on this Website; that your access to the Website will be uninterrupted, timely, secure or error-free; that defects will be corrected; or that this Website, e-mails sent by us or the server that makes the Website available are free of software viruses or bugs or other harmful components or defects.

Pentland Brands has no control over, and disclaims all responsibility for, any content you encounter, or events which may occur as a result of your use of the Features and Pentland Brands shall not be liable for any damages or other losses of any type whatsoever incurred by you as a result of your use of the Website or the Features.

Pentland Brands does not exclude liability for death or personal injury. However, by accepting these Terms and Conditions and using the Website, you accept that Pentland Brands cannot be liable to you for any loss or damage you suffer as a result of visiting this Website or making use of the Features or information available on the Website. You must take your own precautions (including but not limited to installing adequate protective measures to guard against software viruses and ensuring that you retain up-to-date copies of all data) to protect yourself against loss or damage.


Alteration of Service or Amendments to the Conditions

We reserve the right to make changes to our Website, policies, and these Terms and Conditions at any time. Your use of the Website will be subject to the policies and Terms and Conditions in force at the time that you use the Website, unless any change to those policies or these conditions is required to be made by law or government authority. If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of the remaining conditions.


Events beyond our Reasonable Control

Pentland Brands will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control.


Waiver

If you breach these Terms and Conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.


Governing Law and Jurisdiction

These terms and your use of this Website shall be governed by and construed in accordance with English Law.

By accepting these Terms and Conditions and using the Website, you accept that any dispute under these Terms and Conditions or arising out of use of this Website shall be subject to the exclusive jurisdiction of the English courts and by using this Website you hereby submit to the jurisdiction of such courts for such purposes and waive any and all objections to jurisdiction or venue in such courts.

Those persons outside England and Wales who choose to use or access this Website from their own jurisdictions do so at their own risk and on their own initiative and are responsible for compliance with local laws, to the extent any local laws are applicable.


Our Details

www.pentlandconnect.com is owned by Pentland Brands Limited, The Pentland Centre, Squires Lane, London N3 2QL, England. Our Company Registration Number is 1912919 and our registered office address is at 8 Manchester Square, London W1U 3PH.

©2018 Pentland Brands Limited. All Rights Reserved.


Business Terms and Conditions of Sale

Welcome to www.pentlandconnect.com (the "Website"). This Website is brought to you by Pentland Brands Limited (the "Company") and all rights, including copyright, in the content of the website is owned or controlled by the Company.

The Company and its affiliates provide access to the Website subject to the Terms and Conditions set out herein.

All business is carried on subject to the following terms and conditions (“Terms”), except as varied by specific written agreement of the Company. By placing any order with the Company the customer shall be deemed to have agreed to and accepted these Terms. In these Terms “Contract” means the contract for the supply of Goods formed by the Company’s acceptance of the customer’s order.


Terms and Conditions of Sale

Pentland Connect Conditions of Sale

The Pentland Connect Website (the “Website”) offers registered users of the Website (“User”) selected goods for sale from the Canterbury, Mitre, Speedo and Berghaus brands.  In order to be eligible to register as a User, the individual, business or organisation must have an active customer account that is in good standing with at least one of Canterbury Limited, Mitre Sports International Limited, Speedo International Limited and Berghaus Limited.  Users may only purchase products through the Website from the brands with which they have an active customer account that is in good standing.

Contracts for the supply of goods formed through the Website are governed by the Terms and Conditions of Sale agreed between the User and the relevant Pentland Brands company being Canterbury Limited, Mitre Sports International Limited, Speedo International Limited, and Berghaus Limited as applicable, other than, and to the extent that, they are superseded by the terms and conditions set out below which apply to orders for personalised goods ordered through the Website.

  1. The User must have obtained the permission of the owner and/or the rights’ holder for any logo, images, branding and other content submitted with the order that is to be displayed on the personalised goods.
  2. The relevant Pentland Brands company (i.e. Canterbury Limited, Mitre Sports International Limited, Speedo International Limited or Berghaus Limited) may refuse to accept any order for personalised goods if the submitted content is, in the view of Pentland Brands, indecent, discriminatory or likely to cause offence.
  3. Once an order for personalised goods has been placed through the Website it is final and cannot be changed, cancelled, returned, exchanged or refunded other than where there is a significant defect in the goods, or an error in the processing of the order that was not a result of User action. It is the responsibility of the User to ensure that all submitted spellings and other content for the order is correct and that the sizes and item numbers are correct before the order is placed.
  4. Where imagery content that has been submitted by the User for personalisation of goods is not of a sufficiently high quality for reproduction and the User requires Pentland Brands to perform design work to the submitted imagery to achieve the required quality this will incur a design fee which is payable by the User as an additional cost. Users will be notified of the amount of the design fee before the order is processed.  Alternatively the User may source their own higher quality imagery and resubmit it with their order.  Details of the required image quality are available on request.


Cookie Policy

Our website uses cookies to improve its content and ease of use. Cookies are small files of letters and numbers that we put on your computer if you agree. We use web analytics cookies to help us understand what content is most useful to our users. They allow us to recognise and count the number of users and to see how they like to move around the website. This helps us to improve how the website works, for example by making sure that users are finding what they need easily.

Our cookies do not keep personally identifiable information. None of the data we get from cookies will contain information that will enable anyone to contact you via telephone, email, or any other means.

You can block cookies by activating the setting on your browser which allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies, you may not be able to access all, or parts of the website.

Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon you visit the website.

Please visit www.aboutcookies.org to find out more about cookies.


Privacy Policy

Pentland Brands Limited is committed to protecting and respecting your privacy.

This policy together with the relevant terms of use and any other documents referred to sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

If you would prefer your personal data was not used in the manner described in this policy, you should not use our websites or services.

For the purpose of EU and UK data protection law, the data controller is Pentland Brands Limited, 8 Manchester Square, London, W1U 3PH.


INFORMATION WE COLLECT FROM YOU

We will collect and process the following data about you:

  • Information you give to us. This is information about you that you provide to us when you use our websites or applications or correspond with us by phone, e-mail or otherwise. It includes information you provide when you register to use our websites or applications, subscribe to our services, purchase a product, sign-up to receive our newsletters and offers, search for a product, participate in discussion boards or other social media functions or enter a competition, promotion, survey, market research, or any information you add to your online account (if you have one) as part of your ongoing use of the services. The information you give to us may include your name, address, e-mail address, phone number, financial and credit card information, log-in details (if any), marketing preferences, and in some cases a personal description and photograph. If you contact us with a complaint or query, we may keep a record of your contact details and the correspondence between us and your levels of satisfaction. When we collect personal data from you we will indicate whether any personal data we have requested from you is mandatory or optional and explain the consequences if you decide not to provide that information. In some cases, not providing the information may mean we are unable to provide you with a product or service you have requested.
  • Information we collect about you. When you visit our websites or applications or use our services, we will automatically collect the following information:
  • technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, information about the device you use the application on, including the device’s unique identifiers and mobile network information, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.
  • information about your visit and use of our services, including the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), products you viewed or searched for’ page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page and any phone number used to call our customer service number.
  • Information we receive from other sources. This is information which we receive about you if you use any of our other websites, applications or services, login through a third party channel such as Facebook or Google or allow us to connect to third party devices or applications. We also receive information about you from other sources to enable us to provide you with a better user experience. For example, we work closely with third parties including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, customer management platforms, search information providers. We may also collect information about you from credit reference agencies where we have informed you this will take place.

  • MADE OF THE INFORMATION

    We use information held about you in the following ways:

    Information you give to us. . We (and our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006) will use this information:

  • to carry out our obligations arising from any online or offline contracts entered into between you and us and to provide you with the information, products and services that you request from us;
  • with your consent or as otherwise permitted by applicable law, to provide you with information about other goods and services we offer that are similar or complimentary to those that you have already purchased or enquired about;
  • with your consent or as otherwise permitted by applicable law, to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. Where we contact you by electronic means for marketing purposes, we will only do so if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data (the registration form). You can also amend your preferences at any time. Please see the section ‘Marketing’ below;
  • where you have provided your details to enable you to enter into one of our competitions, we will use the personal data you provide to process your entry into the competition and to communicate with you about this;
  • to handle any customer service requests or other queries you communicate to us;
  • to notify you about changes to our products or services;
  • to ensure that content is presented in the most effective manner for you and for your computer or mobile.
  • Information we collect about you. We will use this information:

  • to provide the information, products and services that you request from us;
  • to administer our websites or applications and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • to enable you to have a single customer account and identity with us;
  • to ensure that content is presented in the most effective manner for you and for your computer;
  • to allow you to participate in interactive features of our services, when you choose to do so;
  • as part of our efforts to keep our websites and applications safe and secure;
  • to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
  • to make suggestions and recommendations to you and other users about goods or services that may interest you or them; and
  • to allow us to receive feedback and conduct reviews of our products and services.
  • Information we receive from other sources. We may combine this information with information you give to us and information we collect about you. We will use this information and the combined information for the purposes set out above (depending on the types of information we receive).

    LEGAL BASIS FOR PROCESSING YOUR INFORMATION  

    We will only process your personal data where we have a legal basis to do so. The legal basis will vary depending on the purposes for which we have collected and use your personal data. In almost all cases, the legal basis will be one of the following:

  • Consent: For example, where you have provided your consent to receive certain marketing from us. You can withdraw your consent at any time, including by clicking on the “unsubscribe” link at the bottom of any marketing email we send you. Please see the section, ‘Marketing’ below.
  • Our legitimate business interests: Where it is necessary for us to understand our customers, promote our services and products and operate effectively as a business, provided in each case that this is done in a legitimate way which does not unduly affect your privacy and other rights. For example we will rely on this legal basis when we conduct certain market analysis to understand our customers in sufficient detail so we can raise the profile of our products and services and create new ones.
  • Performance of a contract with you: For example, where you have purchased one of our products or our services and we need to use your contact details and payment information in order to process your order and deliver the products or services to you.
  • Compliance with law: Where we are subject to a legal obligation and need to use your personal data in order to comply with that obligation.

  • DISCLOSURE OF YOUR INFORMATION  

    We may disclose your personal data to the following third parties, for the purposes set out below:

  • Any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006, where these companies assist us in providing the services, administering our group operations or performing any of the tasks set out below;
  • Our partners and licensees who manage Pentland Brands Limited for us in certain territories so that they may provide you with relevant Pentland Brands Limited content and marketing in your local area;
  • analytics and search engine providers that assist us in the improvement and optimisation of our websites and applications;
  • third party customer management companies to enable you to have a unique customer identity with us which should enable you to access all our websites, applications and services with one single account and login details;
  • credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you and
  • our third party suppliers and professional advisors, who may need access to your personal data in order to provide services to us.

  • We may also disclose your personal data to third parties in the following circumstances:

  • In the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets.
  • If Speedo International Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms of use; or to protect the rights, property, or safety of Pentland Brands Limited, our customers, or others. This includes exchanging information with other companies and organisations (including law enforcement) for the purposes of fraud protection and credit risk reduction.

  • WHERE WE STORE YOUR PERSONAL DATA

    The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"), including in countries where you may have fewer legal rights than you do under the laws in your own country. Personal data may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

    Whenever we transfer your information as described in the paragraph above, we will take steps which are reasonably necessary to ensure that adequate safeguards are in place to protect your personal data and to make sure it is treated securely and in accordance with this Privacy Notice. In these cases, we rely on approved data transfer mechanisms (such as the EU “Standard Contractual Clauses”) to ensure your information is subject to adequate safeguards in the recipient country. If you are located in the EEA, you may contact us for a copy of the safeguards which we have put in place to protect your personal data and privacy rights in these circumstances.

    All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our websites or applications, you are responsible for keeping this password confidential. We must not share your password with anyone.

    Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

    We may collect and store personal data on your device using application data caches and browser web storage (including HTML 5) and other technology.

    THIRD PARTY SITES

    Our websites and applications may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link, please note that those websites and applications will have their own privacy policies and we do not accept any responsibility or liability for them. Please check their policies before you submit any personal data.

    RETENTION OF YOUR INFORMATION 

    We take steps to ensure that the personal data that you provide is retained for only as long as it is necessary for the purpose for which it was collected. After this period it will be deleted or in some cases anonymised.

    Where we have collected the personal data based on your consent and we have no other lawful basis to continue with that processing, if you subsequently withdraw your consent then we will delete your personal data.

    MARKETING AND HOW TO UNSUBSCRIBE 

    You have the right to ask us not to process your personal data for marketing purposes. We will inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at pentlandconnect@pentland.com

    You can unsubscribe from our marketing emails at any time by clicking on the Unsubscribe link at the bottom of the email you’ve received. Should you experience any problems please call our Customer Services Team who will assist you with unsubscribing from our database.

    If you have asked us to stop sending emails and this hasn’t happened, it may be because the email address to which we are sending information is not the same as the address you sent your request from. Please check the address we are using and include this information in your request. The easiest way to do this is to return to us the whole of the unwanted email. The address we are sending to is included within the message.

    DELETING YOUR ACCOUNT

    You can close your account with us at any time by contacting our pentlandconnect@pentland.com. If you choose to close your account, please note that you will no longer be able to access our website. We will delete the personal data associated with your account within a reasonable period, other than personal data which we have a need to retain for our internal business records (for example, data related to purchasing history).

    YOUR RIGHTS

    Data protection law gives you certain rights in relation to your personal data. These include: the right to access information held about you, the right to object to it being used for certain purposes (for example marketing, as explained above), and the right to have personal data deleted, restricted and in certain cases to receive a machine-readable copy of your personal data.

    If you would like to exercise your right of access, to the extent you cannot access your information by logging into your online account, please submit your request at pentlandconnect@pentland.com. If permitted by applicable law, any access request may be subject to a fee to meet our costs in providing you with details of the information we hold about you. For information about how to request the deletion of your personal data, see the section on ‘Deletion’ above.

    We will handle any request to exercise your rights in accordance with applicable law and any relevant legal exemptions. If you wish to exercise any of these rights please conduct us using the contact details below.

    You may also have the right to complain to a data protection authority if you think we have processed your personal data in a manner which is unlawful or breaches your rights. If you have such concerns we request that you initially contact us (using the contact details below) so that we can investigate, and hopefully resolve, your concerns.

    CHANGES TO OUR PRIVACY POLICY

    Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

    CONTACT

    Questions, comments and requests regarding this privacy policy are welcomed and should be sent to info@pentland.com


    Disclosure

    Except as otherwise provided, Pentland Brands will not disclose any information processed by us to any third party, unless required to do so by law.